TERMS AND CONDITIONS (TP) 

These Terms and Conditions apply to your purchase and resale of products from Transpac Brands. By accepting delivery of the products, you agree to be bound by and accept these Terms and Conditions. These Terms and Conditions are subject to change at any time at Transpac Brand’s sole discretion without prior notice.  

Minimum Order: Transpac orders require a $500 minimum opening order and a $250 minimum reorder.  

Minimum International Order: Transpac orders require a $500 minimum order.  

Prices: Prices are wholesale; subject to change without prior notice.  

Freight: FOB Vacaville, California. Freight rates are determined by geographic location in the continental USA and will be added to the invoice. Standard shipping is shipper’s choice, no special routing or handling requirements. Any special freight requests are additional costs to the freight rates; these include inside delivery, lift gate, limited/residential access, etc. and will be added to the invoice. NO COD shipments. Customer are welcome to use their own shipping account number but advance notice of shipping dimensions in order to book customer’s own carrier requires a yearly sales volume of $5K in order to qualify for that routing option.   

Product Remarks: Product dimensions are approximate; colors may vary from photos. Due to the nature of artists hand crafted items, sizes, shapes and colors may vary slightly. None of the products in this catalog are intended for anyone under 3 years of age. Products are for decoration only unless indicated, they are not food safe. Batteries are not provided for any battery-operated items. Units ordered must be in increments of the inner pack quantities. Transpac Brands reserves the right to round to the nearest inner pack quantity and to make minor substitution to assortments.  

Claims: All claims for missing, damaged, or misships must be submitted to Transpac Brands within 60 days of invoice date via phone, email, or fax. All such claims must be submitted in writing and emailed to TII_Claims@shoptii.com with customer name, invoice#, item#, qty claimed and PHOTOS for EACH item claimed. Claims due to smashed cartons/carton breakages must be signed for as a damage on the BOL, plus carton count, photos of boxes and items damaged, as well as signature showing acknowledgement of damage in order to be processed. No returns will be accepted without a return merchandise return authorization number (RMA). All merchandise returns submitted after 60 days of the invoice date will be subject to a 15% restocking fee. Transpac Brands is not held liable for shipping claims when using customers’ own carrier or shipping account.  If you do not receive a response within 48-72 hours, please call the office 800-449-9903  

Request Ship Dates: All orders placed with Transpac Brands are considered firm orders unless we are notified in writing at least two weeks prior to the requested ship date. Changes to orders must be documented by email, fax, or phone to Customer Service at info@shoptii.com or fax 800-449-9909. The requested ship date must be included on all orders. Transpac Brands reserves the right to ship product within a reasonable time (5-10 days) before the requested ship date. If our customers do not wish to have their merchandise shipped prior to the requested ship date, they must include a Do Not Ship Before date on their order.  

Cancel Date: The cancel date is an optional order condition that can be placed on an order to indicate that the customer does not wish their merchandise to ship after said date. If no cancel date is included on the order, Transpac Brands will ship merchandise in a timely manner and will NOT ship after these seasonal cut off dates: 10/4 (Halloween), 11/1 (Harvest), and 11/29 (Christmas) unless requested otherwise. Any returned or refused seasonal shipments without a cancel date or Transpac Brands documented cancellation prior to 6/15, will be subject to a 15% restocking fee.  

Back Orders: At Transpac Brands, we continuously strive to ship orders in accordance with customer requested ship dates, and as completely as possible, in order to minimize freight charges to our customers. In the event that we are required to backorder items on an order, we reserve the right to ship these items once they are available without restriction, unless: (1) you notify us in writing not to ship backordered items, or (2) we determine, at our discretion, that it is not cost effective to our customers to do so.