Totalee Gift FAQ
Getting Started
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Purchasing
All prices are wholesale and are for each. Prices quoted herein are subject to change without notice. Prices are quoted in U.S. dollars.
New Customer Requirements
Business license or Resale certicate, Uniform Sales & Use Tax Certificate, and a completed Customer Profile Information page.
What are your order minimums?
Totalee Gifts's minimum opening order is $150. The reorder minimum is $50.
Where do you ship from?
We ship from Newport News, Virginia.
How do I sign up to shop and place orders on your website?
- If you are a new customer and/or have never registered on our website, please click here.
- Complete all required information.
- Check your inbox for an account creation email and send the requested documents to TGinfo@totaleegift.com to verify your business license.
- You can now add items to your cart and place your order. Please note: We will not ship your order until we verify your license.
*If you are a current Transpac or Totalee Gift customer, you DO NOT have to re-verify your business license.
What kind of payment methods do you accept?
Visa, Mastercard, Discover, or American Express
You can apply for terms, N30
You may also send checks payale to Totalee Gift to:
Totalee Gift
1050 Aviator Drive
Vacaville, CA, 95688
Catalog
Will I receive a catalog?
After we receive all of your business information, you can email us to request a PDF link to our Catalog. We can also send you a physical copy of our catalog if requested.
Shipping, Returns & Exchanges
Shipping
Shipments are sent either Fed Ex, UPS, or truck. Freight charges are based on published rates, product ships from Newport News VA. Shipments are sent to either your residence or business location. The customer must indicate the shipping address as residential or business. Prepaid orders have approximate shipping fees and are subject to change based on actual shipping charges when the order is shipped.
Claims
All claims for defective or damaged merchandise must be made within 30 days of receipt of merchandise. All requests for credit of defective or damaged merchandise must be submitted in writing to Customer Service. Customer Service will notify the customer of appropriate action. No merchandise may be destroyed in the field without proper authorization from Customer Service. Refused shipments will be charged a 15% restocking fee and the customer will be responsible for the full freight charges (inbound & outbound). No returns are accepted without authorization from Customer Service.
Backorders
Backorders are indicated on your original invoice. Backorders under $25 will be automatically canceled. Backorders will be shipped if and when the merchandise becomes available.
