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FAQ

Purchasing Information

We carry seasonal, gift, home, decor and gardent products for B2B Wholesale. Our sales program is not intended for individual consumer purchase.

Minimums

Transpac Seasonal requires a $500 minimum opening order and a $350 minimum reorder. Transpac Home & Gift requires a $500 minimum opening order and a $250 minimum reorder. If you are a business interested in purchasing from us, please provide us with tax ID information and a copy of your business license.

Placing An Order

For faster service, please have your item numbers ready before you call. Please call (707) 452-0600 or toll free (800) 449-9903 and a customer service representative will take your order. Office hours are Monday thru Friday, 8 AM to 5 PM PST. You may also fax in your order at (707) 452-0800.

Payment Terms

Visa, MasterCard, American Express, and Discover Card will only be accepted on all first-time orders. We offer Net 30 day terms on subsequent orders with approved credit. To be considered for terms, the company applying must have favorable references and fill out our credit application completely. We will need a copy of your Tax ID and Business Card. 

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Shipment Claims

If there is a discrepancy on your shipment, such as shortages, defective and/or damaged merchandise, please complete and fax to us the Claim Form that came with your shipment. If you did not receive a Claim Form with your shipment, please call us at 1-800-449-9903. Upon completion of your claim being processed, Transpac will either replace or credit your account, per your request. Please deduct from your invoice if requesting credit and remit the balance of invoice in full. If requesting a replacement, all claims must be made within 30 days and all merchandise claimed must be retained for 30 days unless otherwise specified by Transpac Imports, Inc. After the 30-day claim period, there will be a 15% restock charge on the returned items. No unauthorized returns will be accepted, all returns must have a valid RMA# issued by Customer Service Department.

Freight Rate Map

Find our freight rate map HERE.

Your Account

To make a payment, check your balance, or questions regarding your account, please contact Accounts Receivable at (707) 452-0600.

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